Privacy Policy

Privacy Policy

Privacy Policy

oseyokorea.com (hereinafter referred to as the "Company") values the personal information of its users and complies with relevant laws and regulations, including the Personal Information Protection Act. This policy describes how the Company collects, uses, and protects users' personal information.

1. Items and Methods of Collection

The Company collects the minimum personal information necessary to provide the Service, based on the consent of the user.

  • Account Registration: Email address (ID), password, name, nickname, and country/region.

  • Paid Services and Payments: Name of the payer, partial card information, approval number, and contact information. (Note: Actual payment data is processed directly by third-party payment gateways such as Stripe).

  • AI Service Utilization: Prompts and questions entered by the user, and conversation logs.

  • Automatically Collected Information: IP address, cookies, service usage history, device information, and timestamps.

2. Purpose of Using Personal Information

The Company utilizes the collected information for the following purposes:

  • Service Provision: Providing information on Korean culture, travel, and medical services, community operation, and AI-powered personalized curation and guidance.

  • AI Model Optimization: Using de-identified input data for AI algorithm training, service performance improvement, and quality optimization.

  • Payment and Settlement: Identity verification and payment processing for the purchase of paid content and services.

  • Marketing and Advertising: Recommending customized content and providing information on events (only upon explicit consent).

3. Retention and Usage Period

The Company shall destroy the personal information without delay once the purpose of collection has been achieved. However, the following records shall be retained for a specified period in accordance with relevant laws:

  • Records on contracts and withdrawal of offers: 5 years

  • Records on payment and supply of goods: 5 years

  • Records on consumer complaints or dispute resolution: 3 years

  • Service access logs: 3 months

4. Provision and Entrustment of Personal Information to Third Parties

The Company entrusts personal information to third parties to ensure smooth service provision:

  • Payment Processing: Stripe, Inc. (Global payment gateway)

  • Data Storage: Google Cloud Platform (Server infrastructure)

  • Medical/Travel Service Coordination: Individual hospitals or travel agencies to which the user has requested a consultation (Provided only with the user's separate consent).

5. Processing of Pseudonymous Information (for AI Training)

The Company may process collected personal information into pseudonymous information (making it impossible to identify a specific individual) for purposes such as statistical reporting, scientific research, and AI training for service advancement. Pseudonymous data is strictly managed to ensure it cannot be re-identified.

6. Rights and Obligations of Users

  • Users may access, modify, or withdraw their consent (through account deletion) regarding their personal information at any time.

  • Users should refrain from entering sensitive personal information while using AI services; the Company is not responsible for any liabilities arising from information voluntarily disclosed by the user in AI prompts.

7. Technical and Managerial Measures for Data Protection

The Company implements security measures such as security program installation, data encryption, and access control to prevent the leakage or alteration of personal information by hacking or computer viruses.

8. Use and Rejection of Cookies

The Company uses "cookies" to analyze access frequency and visit duration. Users may refuse to store cookies through their web browser settings; however, doing so may cause difficulties in using certain services.

9. Privacy Officer and Contact Information

The Company has designated a privacy officer to protect users' personal information and handle related complaints:

  • Department: Oseyokorea Operations Team

  • Email: info.oseyokorea@gmail.com

10. Duty to Notify

This policy is effective as of the implementation date. Any additions, deletions, or modifications to this policy will be notified through the service announcement board.

Effective Date: September 27, 2025(Last Updated: February 5, 2026)